Frequently asked questions
At the end of the month we calculate the number of products that we have sold and plant an equivalent number of trees. This is our way of giving back to the environment.
Yes, every jewellery ships out in a beautiful box perfect for gifting.
In case of broken Jewellery, please send a picture of the same so we can evaluate your case.
All orders are hand checked by our specialist before shipping it out to you. If you would like to get your jewellery repaired, please write to us on email@example.com
We offers a free re-plating service for all our products till a period of 2 months (from the date of order, for eg- if you had placed an order on 1st Jan, replating service will be applicable till 1st April).
After a period of 2 months , if you wish to re-plate/clean/repolish your product, it will charged depending on the weight of the product and the current market rate for platting.
If you would like to have your piece cleaned or re-plated please email us on firstname.lastname@example.org
Sure thing. If there are any manufacturing defects, please inform us within 2 days of delivery so we can get a new piece to you.
Plating discolourations due to usage are not considered damage. Custom, altered, and personalized items are non-returnable and not eligible for exchange. Unfortunately, we cannot cancel orders once they have been placed.
With domestic orders, costs of shipping the order back to us will be borne by you. We recommend using a secure and trackable courier service (Bluedart, DTDC, etc.) as we cannot be held responsible for packages that do not reach us.
Yes, we do.
That will depend on the location and the cost will be reflected while checking out.
We have partnered with Aremex for the time being.
Soon, we hope! As with domestic orders, every international order is shipped out 1-3 days after it is placed. From there, its ETA varies based on your location. In our experience, most orders are delivered within 4-5 business days of dispatch
Some countries levy taxes, customs fees, and/or other duties when goods are imported in. These charges are typically determined at the point of entry of the package and must be paid before you can receive it. In these cases, all applicable clearances fees and delays are the responsibility of the customer.
We do not cover for any lost or stolen packages that have been confirmed as delivered. For a smooth delivery experience, please ensure your address and contact details are accurate.
Sure thing. If there are any manufacturing defects, please inform us within 7 days of delivery so we can get a new piece to you. As with domestic orders, costs of shipping the order back to us will be borne by you. We recommend using a secure and trackable courier service (FedEx, DHL, UPS, etc.) as we cannot be held responsible for packages that do not reach us. If you originally paid any customs or duties, please note that these will not be refunded by us.